Job Description

 

Job Summary:

The PC Support Technician is responsible for coordinating, planning, and leading IT related activities on site. They help determine the IT needs at the plant and are responsible for implementation of computer systems to fulfill the organization's information systems requirements.

 

Key Responsibilities:                                                   

·       Communicate with company management and employees to establish and maintain the Plant and Remote computer and user technical infrastructure.

·       Provide technical support to end users to resolve hardware and software issues promptly and effectively.

·       Maintain local IT servers, network (L2, L3 and Wireless) and application environment together with the IT HQ and our hard & software-vendors.

·       Install, configure, and maintain desktops, laptops, mobile devices, printers, etc.

·       Use Microsoft and other third party provided tools to support and maintain Plant desktops, laptops, print devices to ensure optimal software and hardware performance, reliability, troubleshooting, and data security.

·       Create and maintain domain users and groups using Active Directory

·       Manage user accounts, permissions and access control.

·       Administer setup and maintenance of Exchange email users and mailboxes. 

·       Ensure smooth onboarding for new team members as it relates to IT equipment and systems access.

·       Manage purchasing of computer equipment and software as necessary.

·       Support onsite implementation of company-wide digital initiatives.

·       Ensure compliance with corporate software policies.

·        Other duties may be assigned.

 

Qualifications:  

·       5+ years of work experience supporting computer networks, systems and infrastructure.

·       Associate degree in computer science, MIS or related field or equivalent experience.

·       In depth knowledge and experience working with current versions of Microsoft desktop operating systems.

·       Basic knowledge and experience working with Microsoft Active Directory

·       Experience troubleshooting computer hardware problems.

·       Experience performing computer minor hardware repairs.

·       Experience removing computer viruses and malware.

·       Experience in Switching, Routing, Firewalling, Monitoring, TCP/IP, DNS, DHC, VPN and wireless technologies

·       Data Center Experience: Basic rack and server management including cabling, monitoring, and physical hardware installation.

·       Additional experience supporting the following is a bonus: ITSM, Confluence, ERP, Cisco Networking, M365 services such as Exchange/SharePoint online, Teams etc.

·       Excellent communication skills, both oral and written.

·       Customer service minded with a “can do” attitude and a sense of urgency.

 

Competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.