Job Description

Carpenter Co. has an exciting career opportunity available for a Customer Service Representative at our manufacturing plant in Piedmont, SC.  This position is responsible for providing excellent customer service to our internal and external customers and handling receptionist duties for our front office.  

Responsibilities:

  • Provide internal and external customer service to customers, remote sales team, plant personnel, and other departments within the company
  • Answer phone calls, greet visitors and respond to customer inquiries
  • Input and verify orders, price, and shipping information within the SAP system
  • Coordinate between manufacturing and customers to resolve order issues
  • Update and maintain customer information within our database
  • Generate daily reports to provide status updates
  • Ensure paperwork is accurate and completed
  • Maintain filing and department records

Skills & Requirements:

  • Minimum of a High School Diploma or GED equivalent required, some college preferred
  • 2+ years of customer service experience in an office environment supporting internal and external customers
  • Intermediate computer skills including Microsoft Outlook, Word and Excel required
  • SAP experience preferred
  • Excellent communication skills

Hours: 8:00 AM to 5:00 PM, with a one-hour lunch break.

Salary: Commensurate with experience

Excellent Comprehensive Benefit Plan

  • We also have 401K and a great benefit package including Health, Dental, Vision, Life, Disability and paid time off (Vacation and Holidays).  We also offer tuition reimbursement to our employees after 1 year of service.

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

No phone calls or agencies, please.