Job Description

Carpenter Co. has an exciting career opportunity available for a Credit Administrator at our corporate office in Richmond, VA. This is a great opportunity to join a thriving organization committed to operational excellence that offers stability, excellent benefits and a place to learn and grow professionally.

The Credit Administrator will be responsible for the administration of credit and monitoring the collection activity of product line accounts utilizing SAP and Forseva software.

Additional Responsibilities:

  • Monitors collection activity of past due accounts in assigned portfolio, including all collection efforts and payment programs.
  • Supervises and provides ongoing training to credit staff on collection activities and order releasing.
  • Analyzes credit reports, financial statements and references to approve and set credit limits on new accounts using company policies, practices, and procedures.
  • Advises corporate credit management, sales and senior management of potential problem accounts.
  • Reviews and releases customers’ orders.
  • Analyzes, sets, and maintains credit limits and review dates on existing accounts using company policies, practices, and procedures.
  • Contacts customers to arrange for the payment of past due balances and, as necessary, elevating the customer contact to a decision maker with the authority to release funds for payment.
  • Follows the collection strategies as determined by the Director of Credit.
  • Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collections efforts.
  • Inquires by telephone and in writing to customers, salespeople and/or North American Carpenter locations to resolve past due balances.
  • Responds to requests from customers, salespeople and/or North American Carpenter locations to assist in the resolution of past due balances.
  • Recommends accounts that should be written off to bad debt
  • Monitors and resolves customer collectable deductions and over payments.
  • Ensures strict confidentiality of customer financial records.
  • Acts as key contact between Carpenter Co. and their third party collection agencies
  • Prepares all files to be sent to collection agencies
  • Files bankruptcy claims with the bankruptcy courts.

Skills / Requirements

  • High School Diploma or GED
  • 3+ years of commercial credit experience
  • Intermediate computer skills including Word and Excel
  • Ability to communicate effectively both orally and in writing
  • Excellent customer service and negotiation skills

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.