Job Description

Carpenter Co.

Carpenter Co. is known far and wide as one of the most successful and innovative companies in the world. Since our founding in 1948, we have developed a corporate culture that has helped revolutionize the comfort cushioning industry. Today, with about 5,000 employees, 18 product divisions, 46 global divisions and $1.7 billion in sales, we manufacture more comfort cushioning products than any other company.


Carpenter Co. has a great opportunity available for a Dispatcher at our Elkhart, IN branch. Reporting to the Traffic Manager, this position is responsible for coordinating the assignment of drivers, trailers and tractors with the shipping and transportation needs of the Elkhart manufacturing plant and its customers, to assure efficient and expedient delivery of the customers' orders.

Essential Functions:

  • Maintain morning shipment confirmation.
  • Dispatch drivers to smoothly and efficiently deliver goods in a timely manner.
  • Maintain Record Keeping, such as but not limited to trip sheets, shipping and traffic records, and billing reports.
  • Maintain continuing basic knowledge of DOT regulations as outlined in the Federal Motor Carriers Safety Regulations (FMSCR) and other state and local regulations.
  • Handle customer complaints concerning drivers, delivery times, service or product returns on a day to day basis.
  • Handle numerous incoming calls from various departments, customers, drivers, vendors and carriers.
  • Issue POs for parts/breakdowns/repairs & open/close work orders.
  • Coordinate with docks concerning use of the different trailer types available.
  • Coordinate LTL/small package shipments.
  • Track drop trailer usages.
  • Fill in for Traffic Manager as needed.

Job Requirements:

  • GED or High School diploma required, additional education is a plus
  • 4+ years dispatch or related experience, preferably in a manufacturing environment
  • General knowledge of trucking operations and driver related DOT regulations required
  • High level of proficiency in Microsoft Excel, Word, Outlook and Windows
  • SAP, JJ Keller & UPS Worldship experience a plus
  • Ability to work successfully in a team environment in close proximity to co-workers and other office personnel
  • Great organization and people skills
  • Detail oriented and logical

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and be able to meet the physical requirements of this position with/or without reasonable accommodation. Must be able to work flexible hours, overtime when needed.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.


Important Notes

Carpenter Co. offers a comprehensive benefits package including low cost/high benefit health insurance, dental, vision, life, disability, flexible spending accounts, 401(k), profit sharing, education assistance, and paid time off. We offer long-term opportunities for our employees in a stable industry and clean working environment. Our Elkhart Branch employees average over 10 years of service with the company, and we'd like for you to join us!  To learn more, check us out at

Job Snapshot:

Hours: Typically 8:00 AM to 5:00 PM plus occasional overtime

Employment Type: Full-Time

Exemption: Non-Exempt

Job Type: Administrative

Manages Others: N/A

Industry: Manufacturing, Chemical, Consumer Products, Traffic

Required Travel: N/A