Job Description

Carpenter Co. has an exciting career opportunity available for a Customer Service Representative at our manufacturing plant in Richmond, VA. This position is responsible for providing customer service to our internal and external customers. Must be able to work in a fast paced environment and adapt to changes very quickly.


  • Provide internal and external customer service to customers, remote sales team, plant personnel, and other departments within the company
  • Input and verify orders, price, and shipping information within the SAP system
  • Coordinate between manufacturing and customers to resolve order issues
  • Update and maintain customer information within our database
  • Generate daily reports to provide status updates
  • Complete invoicing and related billing tasks
  • Serve as Payroll backup

Skills/ Requirements

  • Minimum of a High School Diploma or GED equivalent required, some college preferred
  • 2+ years of customer service experience in an office environment supporting internal and external customers
  • Intermediate computer skills including Microsoft Outlook, Word and Excel required
  • SAP experience preferred
  • Experience with importing and exporting is preferred
  • Excellent communication skills
  • Able to physically move about the manufacturing plant at a quick pace.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.