Job Description

Customer Service Representative

Carpenter Co. has a great opportunity available for Customer Service Representative at our Tupelo, MS manufacturing branch. Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all aspects of order entry, setting up deliveries for our customers, and providing outstanding customer service.  Major responsibilities will include communicating with our customers, Traffic Manager, Plant Manager, Department Managers and loading docks, changing ship dates, confirming deliveries, and servicing our customers with professionalism and enthusiasm.  

Additional Responsibilities:

  • Take, enter, and confirm orders.
  • Update load schedule and provide updates to the docks.
  • Communicate with production and shipping when customer places add-on's or same-day deliveries.
  • Change ship dates in computer/SAP database.
  • Generate and distribute daily, weekly, and monthly reports to appropriate personnel.
  • Take and respond to customer phone calls, and proof orders.
  • Handles all calls through the main switchboard and routes calls to the correct individuals.


Skills / Requirements

  • Minimum high school diploma or GED
  • 2+ years of related customer service experience and/or training or equivalent combination of education and experience, preferably in a manufacturing environment dealing with business-to-business interactions
  • Proficiency in Microsoft Excel, Word, Outlook and Windows.
  • Proficiency in mathematics, particularly percentages, fractions and measurements.
  • SAP experience a major plus.
  • Ability to work successfully in a team environment in proximity to co-workers and other office personnel.
  • Great organization, planning, customer service, and people skills.

Hours: Two options, either 8 AM to 5PM with a one-hour lunch break or 8 AM to 4:30 PM, with a 30 minute lunch break, plus occasional overtime as needed.

Important Notes

Important Notes

Carpenter Co. offers a comprehensive benefits package including excellent health insurance, generous profit sharing plan, and much more. We offer long-term career opportunities for our employees in a stable industry and clean working environment. We also offer tuition reimbursement to our employees after 1 year of service.  To learn more, check us out at

No phone calls or agencies please.

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment