Job Description

Customer Service Representative

Carpenter Co. has a great Customer Service opportunity available for the Furniture & Bedding department at our Elkhart, Indiana manufacturing branch. Reporting to the "Furniture & Bedding Champion" (aka Customer Service Manager) and working in tandem with two other Customer Service Representatives, this entry-level position is responsible for all aspects of order entry and providing outstanding customer service.  Major responsibilities will include communicating with our shipping department, updating load schedules, Kaizen charts, daily production reports, and servicing our customers with professionalism and enthusiasm. . 

Carpenter Co. offers a comprehensive benefits package including excellent health insurance, generous profit sharing plan, and much more. We offer long-term career opportunities for our employees in a stable industry and clean working environment. Our Elkhart Branch employees average over 10 years of service with the company, and we'd like for you to join us!  To learn more, check us out at www.carpenter.com.

Essential Functions:

  • Answer telephone calls from our external customers and internal company personnel.
  • Take, enter, and confirm orders.
  • Schedule shipments.
  • Update load schedule and provide updates to the docks.
  • Communicate with production and shipping when customer places add-on's or same-day deliveries.
  • Perform other office duties and responsibilities as assigned.

Job Requirements:

  • Minimum high school diploma or equivalent
  • One to three years of related customer service experience and/or training or equivalent combination of education and experience, preferably in a manufacturing environment
  • Proficiency in Microsoft Excel, Word, Outlook and Windows.
  • SAP experience a major plus.
  • Ability to work successfully in a team environment in close proximity to co-workers and other office personnel.
  • Great organization, planning, customer service, and people skills.

Job Snapshot:

Hours: Typically 8 AM to 5 PM with a one-hour lunch break, plus infrequent evening or weekend overtime as needed.

Employment Type: Full-Time

Exemption: Non-Exempt

Job Type: Administrative/Entry Level

Manages Others: N/A

Industry: Manufacturing, Consumer Products

Required Travel: N/A

No phone calls or agencies, please.

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Drug testing required.